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Five Trends Shaping The Future of Customer Experience In 2017 | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in December
Blake Morgan , CONTRIBUTOR

It’s the time of year! The 20-somethings drink too much at the holiday party, you book your ski season Airbnb, watch “Elf” and “The Holiday,” and reflect back on the year behind you. And as is custom here on Forbes I look at the year ahead in customer experience.

http://www.forbes.com/sites/blakemorgan/2016/12/05/five-trends-shaping-the-future-of-customer-experience-in-2017/#2ce7a1367ad1
 

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